A Board that’s so Inefficient,
It’s Hurting the Very People it’s Supposed to Protect.
BTR BACKGROUND INFORMATION - the BTR is supposed to protect the public by setting appropriate registration qualifications and enforcing state statutes relating to Board-regulated professions and occupations.
I. “Original occupations”
- Engineers
- Architects
- Geologists
- Assayers
- Landscape Architects
- Land Surveyors
II. “Newer Occupations” = BTR's Redheaded step-children
- Home Inspectors
- Drug Lab Remediation
III. NOT properly integrated = 2 separate & unequal classes of Registrants
- Home Inspector fees are 7 times higher than Original Occupations
- Disproportionate # of disciplinary actions against Home Inspectors
- Disproportionate # of enforcement personnel devoted to Home Inspectors
- Statutes do not give Home Inspectors a member on the Board
- Agency structure has redundancies
- Unfair treatment for some Registrants
CURRENT PROBLEMS WITH THE BTR
I. Too Expensive for Registrants & Consumers = NOT protecting the public
- AZ Home Inspectors pay higher annual fees than any other State
- These costs are passed on to consumers
- High costs = hard for new inspectors to get license = reduced competition
- Less competition also increases prices
II. Inefficient, Incompetent and/or Corrupt = NOT protecting the public
- Consumers say the BTR is a joke
- Registrants say the BTR is corrupt and expensive
- Complaint process takes entirely too long
- Complaint process has no regard for guilt or innocence
- Registrants' rights are being violated
- Lack of basic information available from BTR
- Focusing on enforcement (revenue), instead of prevention (protecting public)
- Registrants do not trust BTR – hostile environment is not productive
- BTR is not dealing with the issues that matter
- BTR is not meeting its statutory purpose & nobody’s happy
CAUSES OF THE BTR's PROBLEMS
I. Very ineffective leadership
- BTR is not following its own rules & required procedures
- Nobody cares - Lack of Accountability
- ‘Good old boy network’ is running the BTR
II. Too Many Conflicts of Interest
- Leaders of certain industry organization are being given too much influence
- BTR is making excuses to defend itself, rather than correcting problems
- BTR leadership is focusing on ‘bolstering’ the agency, not protecting the public
III. Agency Structure – BTR is run like 2 agencies - This COSTS MORE!
- Redundancies in personnel
- Redundancies in resources
- Other Redundancies, such as multiple Committees that could be combined
- Two Classes of Registrants = Unfair treatment for some
- Less organized = inefficient
IV. Statutory Inadequacies
- No Board Representation for Newer Occupations
- Need to eliminate certain conflicts of interest
- Due process requirements are inadequate (AZ Administrative Code)
POSSIBLE SOLUTIONS TO THE BTR’s PROBLEMS
I. Legislative Solutions
- Change to ARS 32-102 – adds a Home Inspector member to the Board in order to make it more representative of BTR’s registrants
- Change to HB2077 (which amends ARS 32-111) – eliminates those who have a conflict of interest from serving on the Home Inspector Rules & Standards Committee
- Changes to AAC R4-30-120 through R4-30-126 – strengthens due process requirements to ensure that registrants' Constitutional rights are respected during the complaint resolution process
II. Changes Board Can Make Now
- Replace the Executive Director
NOTE: Other necessary changes will NOT take place until this happens
- Instruct all BTR staff to always obey the law and act in good faith
- Review complaint process & ensure registrants’ rights are being respected
- Publicly post the names of all BTR Committees & members
- Promptly and consistently make meeting agendas & minutes available
- Reorganize and eliminate enforcement personnel as appropriate
- Stop treating Home Inspectors like redheaded step-children
III. Changes the New Executive Director Should Consider
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CONCLUSION
I. Changes Need to Be Made at the BTR.
II. Current leadership is unwilling & unable to make necessary changes.
- I can't guarantee a new Executive Director will make the BTR an efficient agency.
- But I can almost guarantee the current Executive Director will NOT.
PLEASE TAKE ACTION NOW!!
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